Privacy Statement

Effective Date: 11/13/2016

This Privacy Statement highlights how we use the information collected through our website and associated online services.

This Privacy Statement explains what information collects about you, why, and what we do with that information. It also explains the choices available to you regarding our use of your personal information, as well as how you can access and update it. We respect your privacy and believe strongly in providing a safe and secure environment for our users. If you have any questions, you can contact us at any time.

Quick versions,

Summaries are here for your convenience, but you should still read the full statement when you have a chance.

Scope and Updates

This Privacy Statement applies to the services, including the website, any associated web services, and any native applications we may offer in the future. By registering or using services, you consent to the collection policies outlined in this Privacy Statement.

As the online landscape changes, we may need to make changes to this Privacy Statement. Any changes will be indicated by an update to the effective date listed above. If we make material changes to this statement, we will provide additional notice. This can include sending you an email notification and/or a notification banner on our homepage dashboards and login screens. You should regularly review this statement to ensure you understand our practices.

If at any point you no longer wish to consent to this Privacy Statement, or you do not consent to material changes upon notice, you must notifyus and take steps to deactivate your account(s) as outlined below.


This statement applies to our website and other services. We will notify you if we make substantial changes. You need to deactivate your account if you no longer agree with this statement.

Information You Provide

We collect certain types of personal information in order to provide you with the use of services, and to help us personalize and improve your experience.

Account / Profile Information: We collect information about you when you register for an account, create/modify your profile, make purchases, access, or interact with the services. Information we collect includes:

  • Contact information such as name, email address, and phone number
  • Profile information such as username, profile photo, and biography
  • Preferences information such as site settings, marketing preferences, and notification preferences
  • Billing information such as credit card details and billing address

For artists, additional information may be collected, including:

  • Payment information such as bank account, Venmo account, or Paypal account
  • Additional contact information for support and identity verification
  • For artists earning over a certain threshold, tax information such as social security number

In general, you provide this information directly to In the case of billing information and credit card information, this information is provided directly to our payment processor and kept secure. In the case of artist information, this information is immediately encrypted and sent to our payment processor to be kept secure. See "Security" below for more information.

Listings, Projects, and other content: We collect and store content that you create, input, submit, post, upload, transmit, store, or display in the process of using our website. Such content may include listings, projects, sample images, final assets, as well as the content of your project comments. This also includes any other sensitive or personal information you include, but were not asked for by

Other submissions: We also collect other data that you submit to our websites or as you participate in interactive features of the services. This can include participating in a survey, contest, promotion, activity or event, as well as requesting customer support. This Privacy Statement also applies to any interactions with us via third party social media sites.


Through your ordinary use of the site, you'll probably provide us with some information. This includes the types of personal information to the left. We'll keep it safe as outlined in this document.

Artists need to provide us more information so we can verify their identity and get them paid.

Information Automatically Collected

Log Files: As is true with most websites and services delivered over the web, we collect certain information and store it in log files when you interact with the services. This information can include IP addresses, browser information, internet access provider, URLs of referring/exit pages, operating system, date/time stamp, device ID, mobile carrier, and similar information. Some URLs may include information such as username, page titles, and other view information. In general, we attempt to strip out personal information before use. Any non-anonymized use is treated in accordance with this privacy statement.

Analytics: We use Google Analytics, which automatically helps us collect anonymous usage information in order to help us improve our products and services. This service collects information in a way similar to our automatic logging. As above, we attempt to remove any personal information whenever possible from this data.

Authentication and Fraud Detection: In order to help protect you from fraud, we may collect information about you and your interactions with our services. This is done through our payments provider in order to help identify potentially fraudulent activity.


We automatically collect anonymous information related to the usage of the site. This helps us track engagement, errors, and make improvements to the site. We try to scrub any personal information we incidentally collect here.

How We Use Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, efficient, and customized experience when buying or selling custom artwork. As such, we may use your personal information to:

  • Provide, operate, maintain, improve, and promote services
  • Enable you to access and use our services
  • Process transactions through our payment provider and send notices about your transactions
  • Send transactional messages, such as sending replies to customer support messages, notifying you of activity on your projects, and updating you on important changes to our services
  • Send promotional communications such as providing information about promotions, service improvements, newsletters, contests, and other updates. You can opt out of receiving thesecommunications as outlined later under "Your Choices"
  • Monitor and analyze trends, usage, and activities in connection with our services and for marketing purposes
  • Verify your identity with our payment processor and partners when you start selling on our platform
  • Investigate and prevent fraudulent transactions, unauthorized access, and activities that are illegal or violate our Terms of Use, Client Agreement, or Artist Agreement
  • Personalize our services, such as providing content and features that match your interests and preferences
  • Enable you to share and promote content you submit through the site, including promoting your artist account
  • For other purposes with your consent.

As outlined above, personal information appearing in our analytics or web logs will not be used for any purpose.

Aggregate analytics information: We may use aggregate information, including log and configuration data, to understand how our services are being used. We may generate usage data from web logs, analytics logs, and other content provided to us. Any use of data for this purpose will be anonymized prior.


We may use your personal information internally for a variety of purposes. Often this relates to providing better services, and sending you notices when you need them.

We also take steps to verify identities to help prevent fraud, impersonation, and misappropriation.

Cookies and Tracking Information

When you access our services, we (including our partners) may place small data files on your computer or other device. These may be in the form of cookies, pixel tags, e-tags, or HTML5 local storage. We use these technologies to recognize you, keep you logged in to your account, customize our services, measure performance, mitigate risk and prevent fraud, and to promote trust and safety across our services.

Your browser may include the option to disable cookies or other tracking technologies. You are permitted to do so, but doing so may interfere with your ability to use our services properly.

Do Not Track: Do Not Track is an optional browser setting that allows you to express preferences regarding third-party tracking. We do not currently respond to browser "do not track" signals. We are currently monitoring developments with this technology and may respond to these signals in the future.

Advertising: We may elect to partner with advertisers who use online behavioral advertising ("OBA"). Companies who are members of the Network Advertising Initiative, or who subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising may allow you to opt-out of personalized advertisements. For more information, including opt-out tools, please visit: and If you are within the European Union, please visit


We use tracking technologies in order to provide a personalized experience and log you into your account. Our partners use them to help us provide our services, and in some cases to provide advertising.

You can opt-out of online behavioral advertising at the links provided to the left.

Information Sharing and Disclosure

We do not share or disclose any of your Personal Information or submitted content with third parties except as described in this statement. We do not sell your information.

We may share your information under the following circumstances:

Other Users: We may share certain information with other users. This includes information you make publicly accessible, such as your username, profile image, and listings. We may also share information with users you have agreed to interact with, such as when you engage in a project. This may include project assets, comments, and the amount currently paid toward a project. At no point do we reveal payment information to the other party without your explicit consent or we are legally required to do so, such as to comply with a subpoena or payment processor rules.


We share some information with other users, like things you publish publicly, or when you and the other user are engaged in a project together.

Third Parties: We may share your personal information with third parties in limited circumstances. This includes:

  • Service Providers: We work with third party service providers to provide hosting, maintenance, back-up, storage, payment processing, analytics, and other services for us. We may provide these service providers with your personal information for the purposes of providing those services for us. These providers are authorized to use this information only for the purpose of providing us with these services. Some of our pages, such as support pages, may use white-labeling techniques to serve content from our service providers while maintaining the look and feel of our site. You are providing your information to these third parties acting on our behalf.
  • Fraud prevention and risk management: We may share information with firms that help detect and mitigate the risk of fraudulent activities. This is done through our payment processors, and is only for the purpose of protecting our users and services.
  • Social media widgets: Our services may contain social media features, such as the Twitter "tweet" button. These features may collect your IP address, which page you are visiting, and may set a cookie to enable the feature to function properly. These widgets are hosted by a third party. Your interactions with these services are governed by the privacy policy of the company providing it.
  • Compliance with laws, law enforcement requests, and protecting our rights: We may disclose your personal information to a third party if we believe it is necessary pursuant to a subpoena, court order, or other legal process or requirement, when we need to do so to comply with any applicable law, regulation, or credit card rules; or when we believe, in our discretion, that the disclosure is necessary to prevent physical harm, financial loss, to report suspected illegal activity, or to investigate suspected violations of our Terms of Service, Client Agreement, or Artist Agreement.
  • Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have.
  • Anonymized and aggregated data: We may share aggregated or anonymized information that does not identify you with the parties described above.
  • With your consent: We will share your personal information with other third parties when we have your consent to do so.

We do not share personal information about you with third parties for their marketing purposes without your permission.


We share your information with service providers, but they can only do as we ask. We also share information to help detect and prevent fraud, and when we are legally required to do so. We may also share your information in relation to a potential sale or acquisition of our company.

Your Choices

You can opt out of receiving promotional communications by using the unsubscribe link within each email or updating your email preferences on our website. You can also contact us using the information listed at the end of this document. Though the opt-out is usually processed quickly, please allow up to 10 business days for removal.

Opting out of promotional communications does not opt you out of receiving transactional messages. You can opt out from some transactional messages in your settings, but many notifications related to your account are required, such as support responses, payment invoices, or Terms of Service updates.

You may be able to opt-out of online behavioral advertising as outlined under the tracking technologies section of this document.


You can opt out of promotional emails, such as newsletters, but not transactional emails, such as invoices and receipts.

Accessing and updating your information

You can review and edit your personal information at any time by logging into your account and reviewing your account settings and profile. You can also contact us using the information at the bottom of this document.

You can edit and remove public content using the editing tools associated with that content. In general, you cannot remove posts or content made on current or previous projects.You can contact us to remove personal information from projects and comments. We will let you know if we cannot comply with that request, and why.

You can deactivate your account by contacting us. If you deactivate your account, we will mark it as such and remove publicly facing information, however some information related to previous projects may be retained, and remain available to the other party on your prior projects. This may include personal information associated with content you submitted, such as your display name or a signature on a submitted asset.

We will retain your account information as long as your account is active, or as reasonably useful for commercial purposes, or as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.


You can edit your personal information in your settings. You can also edit public information through the editing tools associated with that content. We can usually remove personal information from projects and project comment.

You can deactivate your account in your settings, but project content will be retained for the benefit of the other party. We may need to retain some account information under certain circumstances.

Security and Data Protection

We may host data with hosting providers in numerous countries. In general, most of our hosting takes place in the United States. The servers on which personal information is stored are kept in a secure environment. We take reasonable efforts to guard your personal information, including data encryption, firewalls, and information access authorization controls. However, no security is impermeable. We cannot guarantee that all information will be absolutely safe from intrusion by others. In addition, if you provide personal information through comments, descriptions, or outside of situations where you are directly asked, we cannot guarantee that we will be able to meet all obligations you may have related to that information.

All data transmitted to and from our websites and services are encrypted using the industry standard SSL/TLS (https).

To safeguard payment information, and payee information, we transmit this directly to our payment processor. This information is encrypted in transit and not stored on our servers at any point. This information includes payment information (credit card numbers, billing addresses, etc.) as well as artist information (address, bank account information, etc.). Our payment providers hold world-class security certifications. You can view their security statement: Stripe Security.


We take industry standard steps to ensure your personal information is secure. We require secure connections with our services. Access to personal information is restricted amongst our staff.

Payment information, including credit card numbers and artist information, are not stored on our servers. We store this information directly with our payment processors for safety.

Contact Us

If you have any questions or concerns regarding this privacy statement, please contact us at:

You can also send us postal mail:
PO Box 26196
San Jose, CA 95126


Contact us if you have any questions, we love to hear from you!

You can also send us a letter, but it might take us longer to respond.